Return Policy – Refunds, Exchanges and Warranty

We want you to feel confident every time you order from EasyWatchShop. This page explains how refunds, exchanges and warranty repairs work, what condition a watch must be in, and how to start a request – so you always know where you stand before and after your purchase.

✓ 14-day refund window on unworn watches

✓ 30-day exchange window on eligible models

✓ Two-year limited warranty on movements

✓ Trackable, insured return shipping recommended

How Returns, Exchanges and Repairs Work

1. Refund Policy

You may return a watch within 14 days of the original purchase date if it is unworn, all tags, stickers and protective covers are intact, the original packaging and manuals are included, and you can provide valid proof of purchase. Watches that have had their protective cover removed cannot be accepted for refund. If you are unsure whether your model qualifies, browse the super clone watch models you ordered and contact us before shipping anything back.

To start a refund, contact our customer service team and share photos or a short video of the watch. Once approved, pack the watch and all accessories carefully and send it back using a trackable, insured courier. After we inspect the return and confirm it meets our conditions, we process the refund within 5 business days using the original payment method.

2. Exchange Policy

Exchanges are available within 30 days of the original purchase date under the same condition rules as refunds: unworn, tags and protective covers intact, original packaging included and proof of purchase provided. If you would rather swap into a different style, you can compare options such as a Rolex Submariner or a Hublot Big Bang before requesting the exchange.

Contact our team to start the exchange and tell us which watch you would like in return. After approval, ship the original watch back with a trackable, insured courier. Once we receive and inspect it, we send the replacement and settle any price difference by charging or refunding the balance.

3. Warranty & Repair Policy

Every watch we sell comes with a two-year limited warranty covering manufacturing defects and movement malfunctions under normal use. The warranty does not cover damage from accidents, misuse or unauthorized repairs. If your watch needs service under warranty, contact us first and we will guide you through the next steps.

If the watch is outside the warranty period, we still offer paid repair services. Contact us for a quote, then pack the watch carefully and send it with a trackable, insured courier. Our qualified technicians assess the repair, share an estimated timeline and cost, and return the watch in working condition once the work is complete.

Condition, Packaging & Timing

Watch Condition

A watch must arrive back in the same unworn condition it was sent, with tags, stickers and protective covers intact. Removing the protective cover voids the return and exchange option, so please inspect your watch carefully before taking any wrapping off.

Packaging & Proof of Purchase

Include the original box, manuals and any accessories, and keep your order confirmation or receipt ready. A complete package and valid proof of purchase help us process your request faster and avoid delays.

Return Shipping

Please use a trackable, insured courier when sending anything back. This protects the watch in transit and lets both sides follow the parcel until it reaches us.

Refunds, Warranty & Support

Refunds are issued to the original payment method within 5 business days of an approved inspection. Warranty repairs are handled by our technicians and returned in working condition. If you have a question about a specific order or model, check our home page for current policies, then email [email protected] or call +1 (213) 489-7210, Mon – Fri, 9:00 AM – 6:00 PM (PST).

Frequently Asked Questions

Have a question about a refund, an exchange or a warranty repair? These are the answers our customers ask for most often. If yours is not here, our team is one message away.

How long do I have to request a refund?

You can request a refund within 14 days of the original purchase date, provided the watch is unworn and all tags, stickers, protective covers and original packaging are intact. A valid proof of purchase is also required.

Can I exchange my watch for a different model?

Yes. Exchanges are available within 30 days of purchase under the same condition rules as refunds. Tell our team which model you would like instead, and we will confirm availability and any price difference before shipping the replacement.

What does the two-year warranty cover?

The warranty covers manufacturing defects and movement malfunctions under normal use. It does not cover damage from accidents, misuse or unauthorized repairs. Contact us first and we will explain how to send the watch in for assessment.

How should I ship a watch back to you?

Use a trackable, insured courier and pack the watch with its original box, manuals and accessories. Share the tracking number with our team so we can follow the parcel and begin inspection as soon as it arrives.

Contact Our Team

Have Questions?

Feel Free to Contact Us!

Our team is made of watch enthusiasts, not salespeople. Whether you are starting a return, comparing models or planning your next purchase, we are happy to help. Reach us at 801 S Figueroa St, Los Angeles, CA 90017, call +1 (213) 489-7210, or email [email protected]. Hours: Mon – Fri, 9:00 AM – 6:00 PM (PST).

Contact Info